Sony's move was unprecedented for a video game as widely known as Cyberpunk 2077.
Sony, the company that owns the PlayStation video game console, announced Friday that it would be removing the recently released Cyberpunk 2077 from its online store and offering full refunds to customers if complaints about the game's poor performance and flaws persist .
Sony's move was unprecedented for a video game as widely known as Cyberpunk 2077, which was released on PC, PlayStation and Xbox consoles on December 10th. The game that Polish developer CD Projekt Red claimed to have received a total of 8 million pre-orders on platforms that have been controversial due to a host of bugs and performance issues, especially on the last generation PlayStation 4 and Xbox One consoles. Microsoft, which operates the Xbox consoles, announced Friday that it would offer refunds to customers who bought the digital version of the game from the Microsoft Store.
“(Sony Interactive Entertainment) strives to achieve a high level of customer satisfaction. As a result, we are offering a full refund to all players who purchased Cyberpunk 2077 through the PlayStation Store. SIE will also remove Cyberpunk 2077 from the PlayStation Store until further notice, "the company said in a statement.
"Cyberpunk 2077" was announced in 2012. The game was originally scheduled to be released in April 2020 but was delayed three times before it was released in December. Although the game's pre-order numbers were estimated by industry analysts that Cyberpunk 2077 would become one of the best-selling video games of all time, post-launch controversy caused CD Projekt Red's stock to fall 33 percent within a week of launch of the game, according to a recent Bloomberg report.
Cyberpunk 2077 is an open-ended role-playing game set in the dystopian night city in which players take control of V, a fully customizable mercenary, and take part in a variety of activities and quests. The game's marketing materials did not show any footage of "Cyberpunk 2077" running on PlayStation 4 or Xbox One. The developer apologized for not showing the game on last-generation consoles before launch and promised to fix bugs and crashes in a number of patches that will be released over the next few months.
"We'd love to have you give us a try, but if you're not happy with the game on your console and don't want to wait for updates, you can refund your copy," CD Projekt Red said in a statement on Jan. December.